Field Service

Our 360-Degree Point of View

What’s the best service experience you’ve ever had? At Rotex Group, our goal is to be the answer to that question. That’s why we offer a comprehensive 360-degree service plan, which includes field service, customer service and support, and OEM parts/replacement.

Our expert technicians are available for onsite technical visits, operation and maintenance training, and machine startup services.

Training

  • A properly maintained machine means less downtime and more production, so make sure your employees know how to keep your Rotex Group equipment running and performing as expected.
  • This offering includes classroom learning and hands-on sessions at the machine.
  • Topics include system components, preventive maintenance, parts replacement and basic troubleshooting.

Predictive Maintenance Assessment

  • Rotex Group will perform an in-depth inspection of your equipment before your next planned shutdown, so you’ll be prepared to address any issues at that time.
  • A predictive maintenance assessment allows you time to prepare and order parts; this will help with resource allocation and reduce or eliminate downtime and profit loss from unexpected issues.
  • This assessment covers general machine operation and performance, recommendations for major repairs or replacement, a review of the maintenance program, and a detailed report of the inspection.
  • NOTE: The predictive maintenance assessment requires a shutdown of the equipment for approximately one hour to thoroughly assess the machine and complete the inspection.

Commissioning Assistance

  • Rotex Group will visit your site prior to machine start-up to verify the proper installation and operation of your equipment and provide a detailed report with necessary action items. This service also includes training sessions for plant employees (see the Training section for details).
  • Multi-visit options are available for customers who request Rotex Group to be on-site more than once (for example, one visit during installation to ensure proper machine placement, and then another closer to start-up to review machine operation and perform training with the end user).
  • A pre-operation inspection gives you confidence that your equipment will perform as expected and will not result in any machine or structural damage.
    NOTE: Rotex does not offer machine installation services. This is a pre-operation inspection to be performed after machine installation.

Repair Supervision

  • Rotex Group will supervise the repair/replacement of components to ensure proper installation and avoid any additional issues or downtime.
  • NOTE: This is a supervisory service only. The customer will be required to provide all manpower and equipment necessary to perform the repair.

General Troubleshooting

  • Is your machine making an unusual noise? Have you noticed changes in its normal operation? Is something just not quite right? When you run into an issue, have a Rotex Group technician inspect and assess your equipment to ensure you receive proper diagnosis and the best possible solution.
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"The Apex Screener enables a single operator to manage and service a number of screeners; this results in reduced operating costs as we redirect resources elsewhere."
Production Manager
Industrial Mineral Processing