Screener Field Service
Expert Engineers on standby for on-site support.
Call +1 (513) 591-5334 to schedule an on-site technical visit or click the button below to submit a field service request.
From installation inspection and startup support to training, troubleshooting, maintenance, or repair supervision, our Field Service Engineers deliver premium on-site service while facilitating the efficient, flawless operation of your screening, separating, and sifting equipment.
Tailored annual service packages deliver prioritized scheduling, discounted parts and service, and periodic on-site support and remote training. Daily service packages are available when you need on-demand field assistance from our experts.
Contact Field Service today and allow us to deliver the best service experience you’ve ever had while ensuring the longevity of your investment in Rotex Group screening machines.
HOW CAN WE HELP?
Rotex Group’s Field Service Engineers are available to visit your site throughout the lifespan of your screener. Requesting and scheduling a technical visit is easy.
FIELD SERVICE MADE SIMPLE
1
REQUEST
SERVICE
2
SCHEDULING AND
QUOTING
3
ON-SITE WORK
AND TRAINING
4
FOLLOW UP
REPORT AND
RECOMMENDATIONS
SERVICE
QUOTING
AND TRAINING
REPORT AND
RECOMMENDATIONS
Training
- Ensure your employees know how to keep your Rotex and BM&M equipment operational and performing optimally, eliminating downtime and increasing production.
- Conducted in classrooms and hands-on at your screeners.
- Covers topics including system components, machine operation, preventative maintenance, and basic troubleshooting.
Commissioning Assistance
- An on-site installation inspection prior to machine start-up including a detailed report of necessary action items gives you confidence that your equipment will perform optimally with no structural or machine damage.
- Training for plant employees to ensure proper operation of your equipment. (See “Training” section for details.)
- Rotex Group does not offer machine installation services. Our pre-operation inspection is performed after machine installation.
Predictive Maintenance Assessment
- An in-depth screener inspection.
- Covers general machine operation and performance, recommendations for component repairs, replacements, and upgrades, a review of the maintenance program, and a detailed report of the inspection.
- Gives you essential data for maintaining optimal operation of your screener.
Repair Supervision
- Repair and replacement supervision ensures proper installation and avoids additional issues or downtime. You’ll rest assured that the job was done right!
- Customers are required to provide manpower and equipment required for the repair. Rotex Group provides supervisory assistance only.
General Troubleshooting
- Equipment inspection and assessment to ensure proper diagnosis and identify optimal solutions when issues arise with the operation of your screener, separator, or sifter.
Tailored Field Service Packages
Whether you want regular and planned visits from a Rotex Group Field Service Engieer or just have a short-term need, our screener service packages flex to fit your needs. Call +1 (513) 541-1236 to find out more about multi-year and daily packages.
- One day visit per year for the life of your plan
- One 2-hour remote training session per package year
- Priority scheduling
- All annual package features
- 5% discount on parts ordered from visit
- Additional days: $2,150 a day
- All annual package features
- 10% discount on parts ordered from visit
- Additional days: $1,900 a day
- All annual package features
- 10% discount on parts ordered from visit
- Additional days: $1,800 a day
Travel and living expenses not included in daily package cost.