Parts & Service

Servicing your screener with OEM parts, on-demand or long-term service packages, and onsite technical visits increases your machine’s longevity and the value of your investment. With over 180 years of screening expertise, Rotex Group is committed to delivering exceptional value by ensuring your equipment operates flawlessly throughout its lifespan. Contact us immediately with your screener service needs.

OEM Parts Field Service

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No service contract is required to contact Rotex Group.

Parts & Customer Experience

Field Service

24-Hour Service Hotline

Service Packages & Consignment

OEM Parts Customer Experience Field Service
Knowledge and Experience
Leverage our decades of expertise for reliable solutions and expert support.
Guaranteed Quality
Our parts meet the highest standards for durability and performance.
Customer Convenience
Ensure you get the parts and service you need, when you need them.

OEM Screener Parts

With more than 2,000 stocked parts, Rotex Group is a one-stop shop for genuine OEM parts that will keep your screener performing reliably and efficiently for years to come.

Screens
Rotex Group screens are of the highest quality for the longest life, include the fastest delivery times in the industry and are available for all screen styles and configurations.
Consumables
Rotex Group provides a comprehensive selection of seals, sleeves and mesh cleaning balls that are engineered to withstand the harshest conditions.
Drive Heads
The heart and soul of our screeners, Rotex Group drive heads are the industry’s most durable drives, built for trouble-free service.
Fabricated Parts
To ensure an exact fit and performance, use only genuine Rotex Group top covers, bottom pans, box frames and screen frames.
Precision Metal Parts
To run at their best, Rotex Group screeners require genuine Rotex Group precision metal parts, and we provide them all—from crank pins to slide bearings and everything in between.
Part Upgrades
We offer innovative, performance-enhancing parts upgrades designed to improve the performance of your screener.
Drive Head Exchanges
Every exchanged Rotex Group drive head comes with the same two-year warranty as a new drive head.
Click Here to View Our OEM Parts Catalog

Customer Experience

What’s the best customer experience you’ve ever had? At Rotex Group, our goal is to be the answer to that question.

Customer Service

Rotex Group customer service promises genuine Rotex parts, competitive pricing, and quick turnaround.

After-Hours Service

You can contact us after hours if needed via our emergency service hotline: [+44 1928 703 933].

Technical Support

Our experienced and knowledgeable Rotex Parts Representatives know your Rotex Group screener and understand your application—we’re here to help for troubleshooting or guidance on specific application issues.

Materials Testing

We offer no-charge testing in our application laboratory when feed conditions or product specifications change. An easy-to-understand report provides clear recommendations for machine sizing, screen selection and performance.

Field Service

The industry's best onsite technical service.

Our expert technicians are trained and based in our European headquarters in Runcorn, United Kingdom, and are available for onsite technical visits, operation and maintenance training, and machine startup services.

Schedule Field Service

Submit a field service request for onsite technical service, contact technical support, or ask about which of our original equipment manufacturer (OEM) screener parts is right for your machine or application by submitting the form below. Rotex Group representatives are standing by to deliver industry-leading service!

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